In this FAQ, you'll find answers to the most frequently asked questions. We answer your questions about ordering, your account, deliveries, warranties, and payments. If your question isn’t listed here, please contact our customer service team. They are available during our business hours and can be reached at info@primosportprijzen.nl or +31 (0)162 79 30 11.
General Questions
What is the delivery time for my online order?
All products we have in stock (STOCK) are picked and shipped within 24 hours on business days. Once the shipment has left our warehouse, you’ll receive a tracking code that allows you to track the shipment. Because international shipping is affected by several factors, we recommend that you continue to monitor the tracking code so you know exactly what to expect.
We will deliver the items we develop or order together with you (NON-STOCK) after consultation. Once we receive your order, we will try to provide you with the estimated delivery time as soon as possible.
Can I pick up the products I ordered at Primo Sportprijzen?
Yes, when placing an order, you can choose whether you want your order shipped or picked up. If you choose to pick it up, you can select a day and time slot. If your order is delayed for any reason, we will notify you. Our warehouse is open Monday through Friday from 9:00 a.m. to 12:30 p.m. and from 1:00 p.m. to 5:00 p.m.
What is the delivery time for my order?
We strive to ship orders placed before 2:00 p.m. the same day. This does not apply to personalized orders or orders placed during peak periods; in those cases, we will coordinate with you.
What are the shipping costs for my order?
All of our products do not include shipping to the delivery address. Shipping costs depend on the quantity being shipped.
Do I need to create an account to place an order?
Yes, creating an account is a required step when placing an order through the online store. If you do not have an account, you will not be able to place an order through our online store.
I don't see any prices. Why is that?
If you are not logged in, you will not see any prices on our website; you can view them by going to your account after logging in. If this is not the case, we recommend that you contact us.
Can I pay on account at Primo Sportprijzen?
Yes, we accept payment by invoice, and you can also pay with iDeal or Bancontact.
Web Store Account
I've lost my login information. What should I do?
Please double-check your information. Have you entered everything correctly? Do the passwords match? Is the email address correct? If you're still having trouble after following these steps, please contact us—we'd be happy to help.
I forgot my password. What should I do?
Don't worry—it happens even to the best of us. Go to "Forgot Password" and reset your password.
How do I set a new password?
Click "Reset Password" or "Change Password" in your account and follow the instructions you receive by email.